FAQ’s

We understand that you may have a lot of questions. So, our experts are here to help you with some answers. Feel free to contact us directly in case of more questions. We will be happy to help you.
Can I get a free evaluation for my Amazon Seller account suspension?

Yes, you will get a free evaluation. That is the first step of our work process. We will do this initial evaluation and understand your situation to present you with the most apt solution.

How can I be sure if you will get my account reinstated?
We have been in this industry for over a decade and have dealt with even the most complex reinstatement problems. We will provide you with the best evaluation services and a plan of action to get your account back. Nevertheless, the decision that Amazon takes is not in our hands. But let’s be optimistic!
My account is still not reinstated. What must I do now?
Our team will try its best to get your account reinstated. But even after following our instructions and making the necessary needs to file an appeal, the account gets rejected; we will try to send the appeal again as the appeal process can go upto 15 rejections. If our team feels that there is no point in working on this case anymore, we will assure you to give your money back.
After the appeal, Amazon is requesting more information. What should I do?
Please do not worry. From sending an appeal to getting your account reinstated, we will take care of everything in between them.
Can you tell me an approximate time taken to reinstate my account?
We will try our best to send the appeal within 24-72 hours after the initial evaluation. Generally, Amazon takes 1-7 days to respond or, in some cases, even upto 90days. So be patient, and trust the process.
My account had been reinstated but got blocked again. Can I get a refund?
Our services are limited to one-time suspensions. If any violation of terms and conditions has happened from your end, then your account can get suspended again. Please be very careful and contact us immediately.
In which situation your money-back guarantee doesn’t apply?

The money-back-guarantee does not apply in the following situations:

  • Alteration of the appeal
  • Sending incomplete information
  • Incomplete or inaccurate information about invoices, suppliers, authorization, etc.
  • Going against our recommendations for contacting Amazon or re-submissions
  • Reach out to us for details
Can you tell me the approximate time taken for Amazon to respond?

Generally, Amazon takes 1-7 days to respond or, in some cases, even upto 90days.